Frequently Asked Questions

Open your device's WiFi settings and select the "ZyroNet" network at any ZyroNet hotspot location. A login page will open automatically. If it doesn't, open any website in your browser. From there, choose a package, scan the QRIS code, and you're ready to go.

You can pay with any app that supports QRIS, including popular e-wallets like GoPay, OVO, DANA, ShopeePay, and LinkAja, as well as most Indonesian mobile banking apps. If your app can scan a QRIS code, it will work with ZyroNet.

Prices start from just IDR 2,000 for 30 minutes, with longer options like IDR 5,000 for 2 hours. The exact price is always shown on screen before you pay.

First, wait a minute and refresh the login page, since payment confirmation can sometimes take a moment. If you're still not connected after 10 minutes, our system will automatically flag the transaction for a refund. You can also contact our support team at admin@jarvis.biz.id or WhatsApp with your transaction reference, and we'll sort it out quickly.

Your internet access stops automatically when your package time ends, and you'll be returned to the login page. You can buy a new package right away if you'd like to keep browsing. There are no automatic renewals or surprise charges.

Your session is linked to the device you paid with. Packages that include more than one device let you add a second device by entering the Subscription Code shown after payment under "Connect Another Device". If you need to move a registered device to a new phone or laptop, use "Switch Device" with your Key Code; each package allows a limited number of switches, shown on the portal. Beyond your package's device limit, you'll need to buy a separate package.

ZyroNet is designed for everyday use, including browsing, social media, video calls, and streaming. Actual speed depends on the location's connection and how many people are online at the same time, but we continuously monitor our network to keep it running smoothly.

Yes. We only collect the basic technical information needed to run the service, such as your device identifier and session details, and we handle it in line with Indonesia's Personal Data Protection Law. We never sell your data. As with any public WiFi, we recommend using secure (HTTPS) websites when entering sensitive information.

Yes. QRIS is the national payment standard regulated by Bank Indonesia, and every payment is confirmed directly inside your own e-wallet or banking app using your PIN or biometrics. ZyroNet never sees or handles your login details.

No. All payments are processed by our payment partner iPaymu, and ZyroNet does not receive or store your card numbers, bank account details, e-wallet credentials, or PINs. We only keep basic transaction records, such as the amount, time, and reference number, for support and accounting purposes.

iPaymu is an Indonesian payment gateway licensed by Bank Indonesia that processes online payments for thousands of businesses. ZyroNet works with iPaymu to make sure every transaction is handled safely and reliably.

If your payment goes through but your internet access isn't activated, or you're charged twice, the transaction is eligible for a refund. Many of these cases are detected and processed automatically. Otherwise, contact our support team with your transaction reference. Approved refunds are returned to your original payment method within 3–7 business days.